Donchae Smithdonchae.a.smith@gmail.com

3800 West Baker Rd. Baytown, TX77520(804) 721-1488

Secret Clearance

 

Secret Summary Army Veteran with over five years of honorable service as an Electronic Technician, radio transmitter and receiver, computer programmer. Overall 9 years of experience when dealing with Information technology. Ability to read schematics, wiring diagrams, interpretation of online diagrams and electrical protection schemes. A good understanding of new equipment installation, conduit, cables, service panels and controls panels as well as electrical controls, Single Channel Ground to Air Radio (SINCGARS). Very familiar with high and low voltage switchgear and MCC breaker repair, also AC&DC motor testing, transformers, inverters. Able to troubleshoot maintain and repair various types of industrials instrumentation and electrical equipment. Advanced troubleshooting skills, participated in the startup of the Harris Radio trained over 1400 employees. Computer literate, excellent verbal and written communication skills along with formal military training types 60 words per minute.

PROFESSIONAL EXPERIENCE

NCI Information Systems Fort Hood, TX 8/2015-Present System Administrator/Data Manager/Cyber Security Technician

Maintain system efficiency, ensure design of system allows all components to work properly together. Troubleshoot problems reported by users. Make recommendations for future upgrades. Maintain network and system security. Analyze and isolate issues. Monitor networks to ensure security and availability to specific user’s .Evaluate and modify system's performance. Identify user needs. Maintain integrity of the network, server deployment, and security. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Design and deploy networks. Perform network address assignment. Assign routing protocols and routing table configuration. Responsible for obtaining, assessing, analyzing and presenting a wide variety of data from various sources throughout the organization. Develop database applications using Microsoft C#. Work towards database normalization. Provide data and data summary analyses by gathering data from a variety of source databases using SQL. Collect data via source data fields. Prepare and maintain data dictionaries and entity relationship diagrams for databases. Validate, import and export data as required, and insure data integrity and consistency. Utilize reporting tools to generate data formats, such as tables, graphs, briefing slides, and basic statistics. Communicate effectively, both orally and in writing using proper Army correspondence format, accepted formats for technical writing, or other formats as required. Provides point of care customer service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned. Diagnoses and/or resolving problems in response to customer reported incidents via trouble tickets. Oversees IT support ticketing system activities and coordinating device files for software applications following established procedures. Works on the development, implementation and management of IT processing systems. Monitors system and device utilization and develops system configurations for both new and existing equipment. Performs customer support services, including installation and configuration of hardware and software for personal computer equipment; troubleshooting, customer assistance and desk-side instructions in response to customer requirements. Maintains and supports VOIP systems, Automated Call Distribution Systems (ACD), video endpoints, virtual desktops, and all phones (IP, Soft, Analog, etc).  Creates and maintains user file shares using approved processes and security controls as directed. Configures access ports for connecting users' devices to the LAN.

 

 

 

Flex Tech Houston, TX 12/2014-5/2015 Electronic Technician

Builds, tests, troubleshoots, repairs and modifies developmental and production electronic components, parts, equipment, and systems, such as computer equipment, missile control instrumentation, electron tubes, test equipment, and machine tool numerical controls, applying principles and theories of electronics, electrical circuitry, engineering mathematics, electronic and electrical testing, and physics: Assembles experimental circuitry or complete prototype model according to engineering instructions, technical manuals, and knowledge of electronic systems and components. Recommends changes in circuitry or installation specifications to simplify assembly and maintenance.

Internet America Houston, TX 08/2014-01/2015 Field Service Technician.

Undertake all customer support tasks in external facilities. Operate efficiently to conclude all on site installation, repair, and maintenance and test activities. Guarantee that the work progress accurately follows the agenda. Perform troubleshooting and strive to resolve issues. Produce frequent and analytical service reports. Operate vehicle in a safely manner and use field automation systems. Adhere to company’s given rules and regulations.

 

Military Ft. Hood, Texas 08-2010-3/2014 Signal Support/ Team Lead U.S. Army Tikirt, Baghdad IQ, 07/2009-07/2010 Signal Support Specialist Ft. Gordon, GA 08/2008-06/2009 Signal Support Specialist

Collect data via source data fields. Prepare and maintain data dictionaries and entity relationship diagrams for databases. Validate, import and export data as required, and insure data integrity and consistency. Utilize reporting tools to generate data formats, such as tables, graphs, briefing slides, and basic statistics. Communicate effectively, both orally and in writing using proper Army correspondence format, accepted formats for technical writing, or other formats as required. Provides point of care customer service, resolving customer related technical software and hardware problems in accordance with established policies and procedures of the specific VA facility assigned. Diagnoses and/or resolving problems in response to customer reported incidents via trouble tickets. Oversees IT support ticketing system activities and coordinating device files for software applications following established procedures. Works on the development, implementation and management of IT processing systems. Monitors system and device utilization and develops system configurations for both new and existing equipment. Performs customer support services, including installation and configuration of hardware and software for personal computer equipment; troubleshooting, customer assistance and desk-side instructions in response to customer requirements. Maintains and supports VOIP systems, Automated Call Distribution Systems (ACD), video endpoints, virtual desktops, and all phones (IP, Soft, Analog, etc).  Creates and maintains user file shares using approved processes and security controls as directed. Configures access ports for connecting users' devices to the LAN. Satellite Communication Systems Operator-Maintainers are responsible for making sure that the lines of communication are always up and running. They install, operate, maintain and repair strategic and tactical multichannel satellite communications. Installs, configures, operates, aligns, conducts performance tests, and performs unit and direct support maintenance on satellite communications equipment and associated devices. Conducts stressed and unstressed network operations. Performs quality control tests on circuits, trunk groups, systems, and ancillary equipment. Installs, operates, and performs strapping, re-strapping, preventive maintenance checks and services and unit level maintenance on communication security devices. Prepares system and equipment related forms and reports. Installs tactical satellite antenna equipment. Operates and performs preventive maintenance checks and services on assigned communications equipment and vehicles. Installs, operates, and performs preventive maintenance checks and services on power generators. Provides technical assistance to subordinates engaged in the operation and maintenance of satellite communication systems. Identifies and reports electronic jamming and deception, and applies appropriate electronic countermeasures. Performs complex and multifaceted tasks associated with stressed and unstressed network operations. Supervises and performs alignment, control functions, and direct support maintenance on assigned communications equipment. Ensures backup equipment, spares, and repair parts are available to sustain system operations. Compiles system and network statistics for reports.

 

 

EDUCATION Greensville county high school Emporia, VA 2004

Ashford University Sports Management Pursuing BA 2015-Present

Lee College Computer Science courses 2014-2016

Central Texas College 2014-2015 AA degree in General Studies

Accomplishments Employee of the Month, October 2010 November 2010, January 2011 Supervisor of the Year 2012 Supervisor of the Quarter January 2012 February 2012, March 2012

Certifications Networks+ A+ Security+ Harris Radio Sincgars radio VSAT BFT MTS CPOF KEY SKILLS

Inspect components of industrial equipment for accurate assembly and installation or for defects, such as loose connections or frayed wires. Closet work installing, cables, computers, and help desk fixing computers routers Cat-5 Cat-6 and Coax cabling. Install repaired equipment in various settings, such as industrial or military establishments. Examine work orders and converse with equipment operators to detect equipment problems and to ascertain whether mechanical or human errors contributed to the problems. Perform scheduled preventive maintenance tasks, such as checking, cleaning, or repairing equipment, to detect and prevent problems. Set up and operated Very Small Aperture Terminal (VSAT) which is used to transmit narrow data I.E Viop phones computers and or videos. Repair or adjust equipment, machines, or defective components, replacing worn parts, such as gaskets or seals in watertight electrical equipment. Maintain equipment logs that record performance problems, repairs, calibrations, or tests. Calibrate testing instruments and installed or repaired equipment to prescribed specifications. Telecommunications Technician with over 5 years of experience in electronics maintenance; specializing in installation, troubleshooting, operations, and maintenance of radio communications systems, movement tracking systems, and automated telecommunications computer systems. Saved the unit over 2.2 million dollars and 400 man hours by fixing and maintains computers, routers, switches, running cabling for over 600 computers using an JNN and CPN in tactical environments.. Lead the installation, maintenance, troubleshooting, and use of the communications assets across the Iraqi Theater of Operations to include the conversion and fielding of 12 Movement Tracking Systems from vehicle kits to base station systems maximizing asset visibility while increasing command and control capability across Iraq. Maintained and upgraded over 40 computer systems throughout Iraq while continuously providing communications systems support for over 22 subordinate units, creating a sound repair & maintenance process. As a Specialist was in trusted to Supervised and integrated the installation, operation, and maintenance of all communication support systems. Provided electrical and communications systems maintenance support for organizational assets for more than 40 wheeled and tracked vehicles, as well as the automations support for four subordinate companies. Lead the maintenance and distribution of communications equipment. Primarily functioned as a Communications Specialist in charge of installing and maintaining radio systems, phone lines, Ethernet cables, troubleshooting network errors and ensuring up to date security measures remained in place.